11/4/2022 1 Comment Duo app authenticationIf the Duo Mobile app on your smartphone or tablet has been activated, you can generate Duo Mobile passcodes while the device running Duo Mobile is offline.Q: How can I authenticate if I'm somewhere with no cell signal or WiFi access?Ī: If you know that you will be traveling on a plane or going to a location where only your computer will have internet but your authentication device will not, make sure to test one or more of these options beforehand: If the above solutions don’t work, try using another authentication method, such as passcodes provided in the Duo Mobile app.Try these additional push troubleshooting steps:.Have the Duo Mobile app open when you authenticate.Make sure your enrolled device has a cellular network or WiFi connection.Please try the following to troubleshoot: Q: Why have I stopped receiving push notifications from Duo Mobile?Ī: There are several reasons this could be happening. For example, you would only consume 1 megabyte (MB) of data if you were to authenticate 500 times in a given month. Using Duo Mobile Q: How much data does a Duo Push request use?Ī: Duo Push authentication requests require a minimal amount of data – less than 2KB per authentication. Learn more about managing your devices at Deactivate Duo Mobile if you got a new phone but kept your number.
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7/2/2023 04:36:00 pm
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